1. Can I return my product
a. If you're looking to return your product, we've got you covered. But heads up, if your item has been tailor-made or customized just for you, we won't be able to take it back.
Ready to start a return? Simply head to our website's returns center. Remember, you'll need to send the goods back to us unused and in their original packaging within 30 days of delivery. The ball's in your court to make sure everything gets back to us.
2. I can't find the size I want
a. Most of our products can be ordered in a variety of sizes. If you are unable to locate the size on the website please contact us here with your specifications and we will see if it's something we can do.
3. Does this product come with fixings
a. Absolutely! Rest assured, all of our shelves are equipped with the necessary fixings to suit your specific wall type, whether it be solid masonry or plasterboard. Usually 2 fixings will be supplied for products under 140cm, 3 fixings from 140cm - 210cm. If you need your fixings located in a particular place please contact us. If you're specifically looking to mount shelves on plasterboard walls, we have a range of products designed especially for that purpose. Just make sure to select an item with the "for plasterboard walls" label in the title.
4. Can the fixings be used on both solid masonry and plasterboard walls?
a. Unfortunately, our products are designed specifically for either type of wall, not both. They might work on a stud wall, but only if you can find the timber studs. If your wall is dot-dab, please reach out to us for guidance.
5. Do you offer colour samples
a.Yes we encourage you to purchase a sample pack.https://www.cottage-beams.com/products/wood-finish-sample-pack We've created a rustic and smooth finish on each sample so you can get a better idea of the colouration differences between our styles. Each individual sample is unique and beautiful, so use them as a guide to find the perfect finish for your project.
